Self Service Refunds are now a thing for both Windows and Xbox Stores.
The primary video game console to be compatible for digital purchase refunds by default is Xbox One. This Wednesday, a new “self-service refund” system was announced on the preview ring of the console’s “Alpha” and it is usually utilized to test and tease other forthcoming features to the interface of the system and from the Alpha ring we got to know about the self service refunds feature. This refund process is soon going to come for both, Xbox One consoles as well as the Windows Store marketplace on PCs with Windows 10.
Later, the announcement arrived on support forums for Xbox’s Alpha group, however, it’s impact has already initiated multiplying to standard users who are able to follow the steps below in order to request online-purchase refunds for the software which qualifies.
The self-service refund of Microsoft works alike returns of a PC game-download service, Stream. Within 14 days of purchasing a game or an app, shoppers can request for a refund and it will only toil if the software in question hasn’t been used for more than 2 hours after owning it.
You’ve spoken, we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com
Like Steam, Xbox and Windows 10, the users should navigate to an ‘order history’ section of their account in order to ask for a cash back, instead of any obvious tabs or buttons within a proper game or app’s landing page. On the contrary, self service refunds can only be done through a web browser pointed to account.microsoft.com, as conflicting to the Xbox One or Windows Store dashboards.
Microsoft’s Self Service Refunds however comes with a pretty vague warning that the they “reserve the right to block access for users who abuse self-service refunds”. Other limitations are inclusive of a ban on refunds for “DLC, season passes, and add-ons” and the wait for a single day after buying downloaded software pre-request of a refund. Recently, users that have seen a button of “request a refund” next to software purchases are saying that the refund process is not working as of yet, with error messages showing that the Windows Store site “couldn’t process your return”. This might explain why Microsoft only alerted members of its Alpha testing pool.
The policy that is Steam-like is magnanimous with Google Play Store, this only allows refunds of software which was installed in the previous two hours. The last-mentioned policy is for hostile users that have immediate incompatibility problems with their own mobiles. For now, no console manufacturer provides a comparable refund policy, however PS owners in the past have pointed out that they sometimes, can receive separate software-purchase refunds upon calling and complaining the hotline for customer service.